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Welcome to our Refund and Cancellation Policy. This document outlines the terms and conditions regarding refunds and cancellations applicable to the services and products offered on our website. We aim to provide clear guidelines to ensure a fair and transparent process for our customers.
We recognize that situations may arise necessitating the cancellation or rescheduling of your Numerology and Vastu consultations or sessions. If you find yourself in such a position, please be aware of our refund policy:
We understand the importance of flexibility and strive to accommodate your needs while maintaining fairness to our consultants. If you have to cancel or reschedule, please notify us promptly. We appreciate your understanding and cooperation in adhering to our refund policy. Your satisfaction is important to us, and we are committed to providing you with exceptional service while ensuring fairness and transparency in our policies.
When you purchase physical or digital products from our website, we provide a refund policy within a set period. The specifics of our refund policy, including the duration for returns and any applicable restocking fees, are explained during the purchase process and may vary depending on the type of product. Your satisfaction is important to us, and we strive to ensure fairness and transparency in our refund procedures to provide you with a positive experience.
For physical products, you can request a refund within 30 days of delivery if the product is unused, unopened, and in its original condition.
For digital products (e.g., e-books, online courses), you can request a refund within 10-15 business days of purchase if you have not accessed or downloaded the content.
To initiate a product return, please contact our customer service team with your order details and the reason for the return. We will provide you with a return authorization and instructions for returning the product.
If you cancel a scheduled service, such as a consultation or session, please adhere to the following procedure:
We understand that unforeseen circumstances may arise, and we strive to accommodate your needs while maintaining fairness to our consultants. Your understanding and cooperation in adhering to our cancellation policy are appreciated. Exceptions may apply for specialized or highly customized services, which will be communicated to you during the booking process.
To initiate a refund or cancellation for a service, kindly follow these steps:
We strive to process your request promptly and efficiently, ensuring a smooth experience for you. We strive to process refund and cancellation requests within 10-15 business days. Once processed, refunds will be issued to your original payment method.
While we endeavour to meet our customer’s needs, there may be exceptional circumstances where refunds or cancellations cannot be accommodated. These exceptions may arise with customised or personalised services, among other situations. We value transparency and fairness in our policies, and we aim to address any unique circumstances with care and understanding. If you believe your situation warrants special consideration, please do not hesitate to reach out to us. We are here to assist you and strive to find solutions that meet your needs to the best of our ability.
For products necessitating delivery or shipping, any issues regarding refunds or cancellations linked to shipping costs or delays will adhere to our standard refund policy. Any extra charges attributable to delivery or shipping will be conveyed to the customer during the purchase process. We prioritise transparency and fairness in our policies, ensuring that customers are informed of any associated charges upfront. Your satisfaction is paramount, and we are committed to addressing any concerns related to delivery or shipping to ensure a positive experience. For physical products, any shipping fees or costs incurred during the original delivery will be deducted from the refund amount if a return is requested. Customers are responsible for return shipping costs unless the product is defective or damaged upon delivery. Delays in delivery due to circumstances beyond our control (e.g., weather, carrier issues) will not affect the refund or cancellation policy timelines.
We retain the authority to amend or update our Refund and Cancellation Policy without prior notice. Significant alterations to the policy will be communicated to users through our website or other relevant channels. We believe in transparency and want to keep you informed about any updates that may affect your experience. Your understanding and acceptance of these changes are crucial to maintaining a positive relationship between us and ensuring clarity in our policies. By continuing to use our services or purchase our products, you agree to the terms and conditions outlined in this Refund and Cancellation Policy. This policy is subject to applicable consumer protection laws and regulations. In the event of any conflict or inconsistency, the relevant laws and regulations shall prevail.
For any questions or concerns regarding our Refund and Cancellation Policy, don’t hesitate to contact us via email at info@aankveri.com. We are here to help and ensure your experience with our services and products is smooth and satisfactory. Your satisfaction is important to us, and we are committed to addressing any inquiries or issues you may have promptly and effectively.
Booking Process: You can make all bookings through our website enquiry form or by directly contacting our team. We aim to offer convenient booking options to ensure a seamless experience for our customers. Whether you prefer the ease of online booking or prefer direct communication with our team, we are here to accommodate your needs. Your satisfaction is our priority, and we are committed to providing you with a hassle-free booking process that meets your preferences and ensures a smooth experience from start to finish.